At The HolidaySmart, we understand that travel plans may change. This Cancellation Policy outlines the terms applicable to cancellations, refunds, and amendments made through our website or services. By making a booking with us, you acknowledge and agree to this Cancellation Policy, in conjunction with our Terms and Conditions.
Please note that cancellation terms vary depending on the nature of the travel product, package, tour, or service booked.
All cancellation requests must be submitted in writing via email or other official communication channels of The HolidaySmart.
The date on which we receive the written cancellation request shall be considered the effective date of cancellation.
Cancellation charges, if applicable, will be levied in accordance with the policies of the respective airline, hotel, cruise line, tour operator, or service provider.
All bookings made through The HolidaySmart are subject to the cancellation, refund, and amendment policies of the respective third-party service providers.
Cancellation terms depend on factors including, but not limited to:
Type of travel product or package
Fare rules or rate plans
Travel dates and seasonality
Promotional, discounted, or special offers
Time remaining before departure, check-in, or service commencement
The applicable cancellation terms will be communicated at the time of booking or detailed in your booking confirmation.
Certain bookings may be designated as non-refundable or partially refundable, including promotional or special-offer fares. In such cases, no refund shall be payable upon cancellation, regardless of the reason.
In addition to supplier-imposed cancellation charges, The HolidaySmart reserves the right to charge service, administrative, or processing fees for handling cancellations, amendments, or refund requests. These fees are non-refundable under all circumstances.
Refunds, where applicable, will be processed only after confirmation and receipt of funds from the respective service provider.
Refund processing timelines may vary depending on third-party suppliers, banks, and payment gateways.
The HolidaySmart shall not be liable for delays caused by external systems or third parties.
Failure to report for a scheduled flight, hotel check-in, cruise departure, tour, or other booked service without prior cancellation will be treated as a no-show, and no refund shall be applicable unless expressly permitted by the service provider.
The HolidaySmart shall not be held responsible for cancellations, changes, or losses resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, airline operational issues, political unrest, or weather conditions. Any refund or rescheduling shall be strictly subject to the policies of the respective service providers.
The HolidaySmart reserves the right to amend, update, or modify this Cancellation Policy at any time without prior notice. Continued use of our website or services after such changes constitutes acceptance of the revised policy.
By confirming a booking with The HolidaySmart, you acknowledge that:
The HolidaySmart acts as an intermediary between you and third-party service providers.
Cancellation and refund decisions are governed primarily by supplier policies.
Acceptance of supplier-specific terms and conditions is mandatory at the time of booking.
